The following applies to all returns:

1. All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend the Royal Mail Standard Parcel Service and that you obtain a Free certificate of posting (P6159) when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.
2. Goods must be returned complete (including all packaging, cables, manuals, promotional gifts/items, CDs etc for that product).
3. Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.
4. All returned goods must be authorised with a returns number.
• Goods may be rejected without a valid Broadbandbuyer returns number clearly marked on the packaging.
5. All goods must be received within 14 working days of the returns number being issued.
6. Except in the case of inherently faulty goods i.e. faults present at the time of sale; or goods faulty within the first 7 days return shipping is to be paid by the customer.
• Customers electing to return items via premium, timed or courier services do so at their own discretion and we are unfortunately unable to refund these costs over and above Royal Mail Standard Parcel Service rates.

If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your returns number within 30 days of receipt. The goods must be in fully resalable condition when returned.

Resalable condition means:

• the goods are unopened
• the goods have not been used
• software seals or manufacturers security seals are unopened
• the goods are unmarked
• the goods are in fully resalable condition

Carriage costs for returning unwanted goods are the buyers responsibility. Returns should be made with the original, undamaged, unmarked packaging.

If unfortunately your goods are delivered faulty or develop a fault in the first 7 days after delivery please log into 'your account' to raise an returns request giving us a description of the fault, together with the manufacturer case reference number (if you have one).

If the goods are faulty
• We will send you a replacement unit or provide a full refund

If the items are not faulty
• You are responsible for any delivery or collection charges incurred

Firstly, please contact the manufacturer (via the 'support' link at the top of this page), to obtain a case reference number. Then log into 'your account' to raise a returns request, giving us a description of the fault, together with the manufacturer case reference number.

If the goods are faulty
• We will send you a replacement unit

If the items are not faulty
• You are responsible for any collection or return delivery charges incurred

If this unfortunately should happen and your goods develop a fault after 30 days of dispatch please contact the manufacturer regarding a replacement as most offer product warranties and replacement services. You can alternatively return the product to us, however we reserve the right to return the product to the manufacturer for repair or replacement which may take time.

If the goods are faulty
• You are untitled to a replacement unit of similar age and condition.
  PLEASE NOTE : This means the replacement might not be a brand new unit

If the items are not faulty
• You are responsible for any return delivery charges incurred

If your item should develop a fault within the warranty period, you are entitled to a warranty repair from the manufacturer. Except for goods with inherent faults, we are unable to replace items of this age.

• Please contact the manufacturer for more information on their warranty and replacement services

* None of the above conditions affect your statutory rights when goods are faulty due to inherent faults.

Except for goods Dead on Arrival (See Dead on Arrival definition), all costs with regard to returning and replacing units will be the responsibility of the purchaser.